Returns & Refund Policy
Updated October 2, 2026. This policy applies to the current US storefront.
EveryCritter.com is operated by Stonehill Learning and Energy Systems LLC, 39 Seguine Place, Staten Island, NY 10312, United States. Customer service: contact@everycritter.com; text (718) 552-6448.
Start a return
Email contact@everycritter.com with your order number and the reason for your return. Please contact us within 30 days of delivery for a return under this store policy. If an item is damaged, defective, or incorrectly personalized, include photographs where possible. Allow up to 48 hours for a reply. Contact us before sending a package so we can give you instructions. Do not return items directly to Printify or a production provider.
Damaged, defective, or incorrect items
If an item arrives damaged or defective, or the product or personalization does not match your order because of an error on our side, we offer a full refund after verifying the issue. The refund includes the affected item price, the applicable shipping charge, and tax. We cover or refund necessary return shipping for these cases. No customization or restocking fee applies to a verified defect or our error.
Non-personalized items: change of mind
For items without engraving, photo printing, or other personalization, request a return within 30 days of delivery. Items must be unused and returned with their original packaging. There is no restocking fee. We refund the amount paid for the returned item and applicable tax; original shipping is not refunded for a change-of-mind return. The customer pays return shipping.
Personalized items: change of mind
If a personalized item correctly matches the text or photo you supplied but you no longer want it, request a return within 30 days of delivery. Under our existing personalized-return offer, we retain an 8% customization fee calculated on the total transaction amount, including item price, original shipping, and tax, and refund the remaining 92%. The customer pays the return shipping, which is not reimbursed. This fee does not apply to a defective item or an error on our side. Where tax law requires a different tax adjustment, we follow that requirement.
Review spelling, capitalization, and photos before placing your order. Contact us immediately if you notice a mistake; production may prevent a correction or cancellation. We will explain the available options for your order.
Return address
Mail returns after contacting us to:
EveryCritter.com
39 Seguine Place
Staten Island, NY 10312
United States
Include your order number in the package.
Refund processing
We inspect a received return within 3 business days and issue an approved refund to the original payment method. The payment provider and bank determine when the credit appears. Contact us with your order number if you cannot locate an expected refund. Refunds are based on the amount actually paid after discounts.
Consumer rights
These voluntary return terms do not limit rights or remedies required by applicable law. A 30-day store return window does not remove a legal right to a remedy for a defective or misdescribed product. Contact us if your issue arises after that window.
Related information: Shipping Policy, Delivery Policy, and Payment Policy.