Returns & Refund Policy

Updated October 20, 2026. This policy applies to the Every Critter United States storefront.

30-day return window

You may request a return within 30 days after delivery, including for a change of mind. Contact contact@everycritter.com with your order number and the reason for your request. Items returned for a change of mind must be unused and in their original condition. Please contact us before sending a return so we can provide the correct return address and instructions. Returns are handled by mail.

Exchanges

You may request an exchange within the same 30-day window for an unused item in its original condition. Contact us for instructions and availability. Customer-paid return postage applies to change-of-mind exchanges; we cover confirmed defects or our errors.

Personalized and made-to-order products

The same 30-day request window applies to personalized products. We review the circumstances individually, including customer-entered spelling errors or changes requested after production. We do not apply an automatic no-refund rule to personalized items. Please provide photographs when they will help us understand the issue.

Return shipping and fees

Customers pay return postage for change-of-mind returns and customer-supplied personalization errors. We do not charge a restocking fee. We provide the return destination before you send the item; do not send products to a production provider or our business address without instructions.

Damage, defects, incorrect items, or our error

Report these problems within 30 days of delivery. Once the issue is confirmed, you may choose a replacement or a refund. You will not pay return postage for a confirmed defect, damage, incorrect item, or production error caused by us or our fulfillment provider. If a return is needed, we will provide a prepaid label or arrange reimbursement of agreed return postage.

Cancellation before production

You may cancel for a full refund before production begins. Payment does not start production: we email a personalization mockup and begin production only after you approve it. After approval and the start of production, cancellation and revision requests are reviewed individually.

Refund processing

We inspect returned items and process approved refunds to the original payment method within 14 calendar days of receiving the return. For an approved refund that does not require a return, we process it within 14 calendar days of confirming approval. Your bank or payment provider may take additional time to post the credit. Refunds reflect the amount actually paid for the refunded items, including applicable tax, after discounts.

Consumer rights

These terms do not limit rights or remedies required by applicable law.

Every Critter is operated by Stonehill Learning and Energy Systems LLC. Questions: contact@everycritter.com or +1 718 552 6448.

Related information: Shipping Policy, Delivery Policy, and Payment Policy.